Refund Policy

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We appreciate your purchase of software licenses and services from Zeiflex Digital Solutions. We want to ensure you are fully satisfied with your order. Please read our comprehensive Refund & Cancellation Policy below before requesting a refund.

1. 30-Day Conditional Money-Back Guarantee

We offer a 30-day money-back guarantee for software purchases of Torpedo Traffic (Standard & Professional Editions) and YT Traffic (Standard & Professional Editions). If the software fails to function as advertised on a supported operating system, you may request a refund within 30 calendar days of your original purchase date.

2. Refund Eligibility & Technical Support Cooperation

Because software products are digital goods that deliver immediate license keys upon purchase, refunds are contingent upon technical verification:

  • You must contact our support team through our contact form within 30 days of purchase and provide your Order/Transaction ID, registered email address, and specific details of the technical error encountered.
  • You agree to cooperate with our technical support personnel in troubleshooting the issue (including providing log files or allowing remote support assistance if necessary).
  • If our support team confirms an unresolved technical defect in the core software that prevents it from performing its intended functionality on a supported system, a 100% full refund will be issued.
  • Immediate License Key Deactivation: Upon approval and issuance of a full refund, the associated software license key(s) are immediately and permanently deactivated on our global license verification servers. Any registered workstation hardware activations bound to the refunded key will be terminated immediately, and the desktop software will revert to an unlicensed state.

3. Non-Refundable Items & Exceptions

The following items and circumstances are strictly non-refundable:

  • Custom Feature & Engineering Services: Custom software builds, specialized feature additions, or custom script integrations delivered under custom service agreements.
  • Technical Add-on Services: Technical installation, proxy configuration assistance, or server setup services once the service has been performed.
  • Third-Party Proxy Performance & Traffic Volume: We sell standalone desktop automation software; we do not provide, host, or sell proxy servers, IP addresses, or network bandwidth. Issues resulting from third-party proxy latency, dropped connections, high socket timeouts, bandwidth limits, geographic IP restrictions, or target website anti-bot firewalls (e.g., Cloudflare, Akamai) do not constitute a software defect and are strictly non-refundable. Real-time traffic throughput and delivery speed depend entirely on the customer's proxy provider and network infrastructure.
  • In-App Public Proxy Fetcher & Validation Tools: The built-in "Auto-Fetch Online Proxies" utility is a complimentary convenience scraper that aggregates free, publicly listed web proxies to save manual search time. Because public proxies are unmanaged, shared by thousands of users, volatile, and frequently rate-limited, low delivery rates or failure to generate traffic using free public proxies is strictly ineligible for refunds. Furthermore, the in-app proxy validator tests basic socket connectivity at the moment of testing, but cannot guarantee continuous bandwidth, speed, or target server acceptance.
  • Third-Party Infrastructure & Target Restrictions: Issues caused by network ISP restrictions, target website anti-bot changes, or unsupported legacy operating systems.
  • Expired Guarantee Windows: Individual retail license refund requests submitted after the 30-day money-back guarantee period has elapsed.

4. Reseller & Enterprise Unused Key Return Guarantee (6 Months to 1 Year)

For orders purchased through our Reseller & Enterprise Program, buyers are eligible for an unused key return under the following terms:

  • Return Window (6 Months to 1 Year): Unsold license keys can be submitted for return strictly between 6 months (180 days) and 1 year (365 days) from the original purchase date.
  • 0-Activation Requirement: Returns apply exclusively to license keys with 0 activations (never activated on any machine). Any key that has been activated on an end-user device is strictly non-refundable.
  • Customer Support Parity: There is no difference for customers who purchase from a reseller or enterprise partner. All technical support, updates, and maintenance are available to end-users based on our standard policy.
  • Non-Refundable One-Time Fee & Gateway Fees: To prevent misuse of volume discount pricing tiers, a one-time fee equivalent to 2 license costs and payment gateway processing fees (if any) are strictly non-refundable.
  • Refund Calculation: The net refund for verified unused keys is calculated and refunded back to the original payment method after deducting the aforementioned non-refundable one-time fee and payment gateway transaction fees.
  • Deactivation of Returned Keys: All verified unused license keys approved for return and partial refund will be instantly and permanently deactivated on our key servers, preventing any future activation. Retained (unrefunded) license keys within the reseller pack remain fully active, valid, and supported.

5. Unauthorized Chargebacks & Payment Disputes

Filing a fraudulent payment dispute or chargeback with your credit card issuer, PayPal, Stripe, Razorpay, or bank without first contacting our customer support team to request a refund violates our Terms of Service. In the event of an unauthorized chargeback or dispute:

  • All license keys associated with your account and transaction will be instantly revoked and blacklisted globally on our activation servers.
  • Your hardware ID and email address will be permanently barred from registering or purchasing future software licenses.
  • We reserve the right to submit complete transaction logs, IP addresses, license activation records, and usage telemetry to financial institutions to defend against fraudulent claims.

6. Refund Processing & Method

Approved refunds will be processed within 24–48 hours of verification and credited back to the original payment method used during checkout (Stripe, PayPal, Razorpay, or Crypto equivalent). Please allow 3 to 7 business days for the funds to reflect in your banking statement depending on your card issuer.

Effect of Refund on License Status: Whether a refund is processed in full (standard retail license) or partially (eligible unused reseller license keys), the issuance of a refund immediately revokes the software license grant for the refunded item(s). The refunded license keys are permanently deactivated on our activation network, and continuing to use, activate, or distribute refunded keys is strictly prohibited under our End User License Agreement (EULA).

Contact & Questions

If you have any questions or require support regarding your order, please reach out via our official Contact Page.